PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:
1. your name, your mailing address, your phone number, email address, birthday and any other information necessary to make travel arrangement;
2. travel preferences such as seat, special meals, and airline preferences;
3. information necessary to facilitate travel or other services, including travel companion(s)names, emergency contacts, seating preferences and special dietary or medical needs;
4. personal information provided to customer-service representatives to research and resolve issues or questions; and
5. payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.
We may also collect personal information when you enrol for the services provided by Weekend Refuge, to be able to provide you with a newsletter or other special information, or to be able to provide you with a brochure or other travel related materials.
You may receive emails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities with Weekend Refuge. In addition, authorized Weekend Refuge personnel may update your profile to accurately reflect any new profile information included in communications received from you.
HOW WE USE THE INFORMATION WE COLLECT AND WITH WHOM IT IS SHARED
When you make travel arrangements with Weekend Refuge and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfill any customer service requests, and provide promotional or trip related information via email or direct mail. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.
These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Although Weekend Refuge attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products that may be chosen for your travel arrangement. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
In addition to processing, confirming and fulfilling the travel or other services you request, Weekend Refuge may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PI to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, flight specials, trip information, or other travel opportunities from Weekend Refuge or its marketing partners.
Although no PI is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their Web sites.
Weekend Refuge may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
Security of Your Personal Information
We recognize the importance of security for all PI associated with our customers and use reasonable measures consistent with industry practices to protect PI under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
No Unlawful or Prohibited Use of This Website
As a condition of your use of this website, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You agree that you will not perform such actions which would purposely affect the sites performance and stability.
Information You Should Know