• Can I get a refund for a gift card that I have either purchased or received?
    Unfortunately, no. Our gift cards are non-refundable
  • How long are gift cards valid?
    Our gift cards do not expire, so there's no rush!
  • What if my envelope gets lost in the mail?
    Not to worry! We send you all of the information digitally, as well. You'll receive everything via email at the designated time of departure. You'll receive your city guide by email, too, so you can access it on the go. We'll put your envelope in the mail exactly one week before your trip. They usually arrive 3 or 4 days before your departure. If it hasn't shown up, send us a note and we'll go from there!
  • Do you work with smoker-friendly hotels?
    Yes, we care about our smoker buddies as well.
  • I don't live in India. Can I use Weekend Refuge’s services?
    Unfortunately, no. Our departures and destinations are limited to India. Basically, you have to live in India. Why? Things can get tricky with logistics and liability when crossing borders. Plus, you receive a map of recommendations on Google Maps, so if you don't have data, you'll lose out on half of the fun!
  • What about babies?
    If your baby is less than 2 years old, you're in luck: they travel free! So no need to factor them in to the number of travelers you select. Please do still provide their name and birthday, however.  And as far as their accommodations are concerned, just let us know what you would prefer. We can be flexible! If you want a crib, an extra bed, or any other special amenities, just be sure to specify that on your survey and we'll work within your budget to make it happen.
  • I have kids. Can they come, too?
    Yes! We love planning trips for families. If your children have any specific interests (or any strong dislikes!) please be sure to mention them when you're filling out the survey. We'll make sure to include plenty of family-friendly and age-appropriate recommendations so everyone will have a great time. We may also reach out to you directly when planning your trip to gather some additional information.
  • What if my weekend doesn't fall on a Friday-Sunday?
    No problem! We know that everyone's schedule is different. We're happy to plan a trip during the week for you. When you're checking out, just be sure to note the departure date, and you'll be all set!
  • How long are the trips?
    We plan trips the way you want them to be. We accommodate trips up to 8 nights through website. Upon request we can plan a trip for more than 8 nights as well. So, just give us a call or send us an email to ask!
  • Can my travel partner(s) and I pay separately? 
    Unfortunately, our website does not permit separate payments for one order, so we'll need to receive only one payment per trip.
  • How does payment work? And are there any fees?
    Upon completion of the survey, you will be directed to the payment page where you will have two options for payment. The first option is to enter your credit card information. That credit card will be charged immediately for the full budget amount. (Even if your trip is several months away, for credit card security, we cannot store your payment information to charge you later!) The other options are net banking, wallets etc.  Once we receive your order and payment, we then build a trip for you with the goal of utilizing your budget to the fullest. Hence, it’s a full advance payment.   How do we make money, you may ask? We take a small service fee off the top of your budget, but rest assured that the vast majority of your budget goes towards your trip.
  • Can travellers in the same group depart from different cities? 
    Yes! This is one of the major benefits of a Weekend Refuge trip. If each member of your group is departing from different places, it can get tricky to coordinate one destination - so we'll do it for you! When you're checking out, you'll need to include each traveller’s departure address, so we'll know where everyone is coming from and find somewhere for you to meet in the middle.  For our Road Trips, we do require that all travellers depart from the same location so that we can create custom road trip directions for your getaway.
  • Why are the prices different between the One-night affair and Backpackers trip options?
    It's always more cost-efficient to travel for more nights. A hotel room will cost the same, whether you stay for one night or more, so the price for our trips is lower if you're traveling for more than one night. One-night affair travellers, we love you, but you're just a little more expensive. So, don’t commit a crime by spending one night at beautiful places and plan for at least 2 nights!
  • When I log into my account, why is my order status "Pending"?
    The status feature is a tool for our team internally. Not to worry - we have received your order, and you are good to go! We change your trip status to “fulfilled” once every last detail has been finalized on our end. Therefore, the status of your order actually will not change until a few weeks before you depart. As long as you have received an order confirmation from us, your order has been received and we will be ready to send you somewhere on the departure date that you chose!
  • Can I bring my pet with me?
    Unfortunately, no. We’re sure your pets are insanely cute, but you can’t bring them with you on this trip. No pets allowed, sorry. Since, a lot of hotels and travel partners don’t allow pets. We still will try to find such arrangements for you and your pet/s. We can’t guarantee anything on this.
  • What if something goes wrong while I'm away?
    We'll be there for you. Our customer experience team is available 24/7 by phone or email in case you need anything while you're on your trip. While we love adventure, we value safety.
  • Do you offer travel insurance?
    Yes. And the best part is its complimentary for all our fellow travellers. We feel that all our travellers should be covered from any unforeseen situation. Hence, we take care of you travel insurance.
  • What's the latest I can sign up?
    The earlier you book your trip, the better. If we have more time to plan your trip, we can get better deals for you. That said, if you're interested in a last minute getaway - you can book a trip up to four weeks before departure. Why not sooner? We need enough time to plan your trip and to make sure there are still good deals available for you!
  • Does my budget include transportation to/from the bus stop/ railway station, or fuel for road trips?
     No.  Transfer coordination becomes a headache for us, for you, and for the hotel with delays and cancellations. And with fuel money, we think it would be silly and unnecessary to give you part of your budget right back to you in the form of a prepaid card. It's also tough to predict how much fuel you'll use on your road trip.
Still have questions? Send us a note or give us a miss call ! info@weekendrefuge.com / +91-79829 12323